Introduction
This program delves into the progressive roles and methodologies of Performance Management, crucial for aligning employees and organizational strategic goals. The course integrates Performance Objectives, Critical Success Factors, and Key Performance Indicators within a framework executed by a proficient leadership and managerial team. This framework not only fosters the development of future and current leaders but also strengthens robust performance management practices encompassing consistent performance evaluations, merit-based recognition, tailored staff development, and effective management of underperformance. The training is based on extensive research and adheres to global best practices, offering invaluable insights for both seasoned leaders and managers new to performance oversight.
Course Objectives
- Learn to craft and implement strategic organizational and departmental goals.
- Discover how to set objectives that foster a high-performance culture.
- Understand the advantages of effective goal-setting tools linked with performance measurement systems.
- Apply a proven methodology for creating and implementing performance metrics.
- Choose and evaluate key success factors and performance indicators.
Target Audience
This course is ideal for HR professionals, managers, team leaders, and supervisors involved in performance management, as well as training officers and personnel staff interested in developing their capabilities in this area.
Course Outline
Day 1: Foundations of Performance Management
- Overview of performance management essentials and business justification
- Strategic integration of performance management within business operations
- Establishing a culture aimed at high performance
Day 2: Setting Performance Objectives
- Definition and components of performance objectives using the SMART criteria
- The significance of mutual agreement on objectives
- Integration of objectives across organizational levels
Day 3: Key Performance Indicators
- Understanding and developing effective KPIs
- The role of Balanced Scorecard in performance management
- Employee appraisal techniques and challenges
Day 4: Managing Performance
- Continuous monitoring and management of employee performance
- Strategies for addressing performance gaps
- The link between performance appraisals and rewards
Day 5: Feedback and Coaching
- Effective feedback techniques for developmental feedback
- Coaching strategies to enhance performance
- Personal development planning and its role in career advancement
