Introduction

This intensive The Art of Advanced Communication for Healthcare Professionals training course, designed for healthcare professionals, emphasises advanced communication, combining principles of emotional intelligence, persuasion, and influence. It aims to enhance participants' communication skills, vital for effective leadership and patient care in the fast-paced, technology-driven healthcare environment.

Course Objectives

• Master planning and execution of effective communication strategies.
• Develop a deep understanding of one’s communication style and emotional intelligence.
• Gain proficiency in reading and adapting to feedback, body language, and communication styles.
• Enhance skills in presenting, persuading, and managing conflicts.

Target Audience

• Physicians
• Nurses
• Nurse Practitioners
• Physician Assistants
• Therapists (Physical Therapists, Occupational Therapists, Speech Therapists, etc.)
• Social Workers
• Counselors
• Healthcare Administrators
• Health Professionals

Course Outline

Day 1: Communicating Yourself in Healthcare

• What is Communication? Understanding its impact in healthcare.
• Types of communication
• Role and Beliefs in Communication: How personal beliefs affect interactions
• Emotional Intelligence: The foundation of effective communication
• Reading People: Developing awareness in a healthcare setting
• Case study: Enhancing your presentation skills and content

Day 2: Verbal Communication and Emotional Intelligence

• Self-awareness and emotional intelligence
• Communication Styles: Adapting to diverse patients and colleagues
• Para-language: Understanding voice and tone
• Positive and negative language in patient care
• Giving & receiving feedback: Essential for team improvement
• Case study: Setting standards for staff and patient one-to-one conversations

Day 3: Non-Verbal Communication in Healthcare

• Body Language: Interpreting and using non-verbal cues.
• Gestures and their meanings in different cultures.
• Communicating in Meetings: Strategies for effective team meetings.
• Written Communications: Clarity and professionalism in documentation.
• Case study: Improving written communication and reports

Day 4: The Art of Presentation in a Healthcare Context

• Preparing to Present: Tailoring content to the audience
• Planning Content: What to say and what to omit
• Visual Aids: Enhancing understanding in presentations
• Managing Q&A Sessions: Engaging the audience
• Emotional State: Techniques for maintaining composure
• Case study: Conducting challenging conversations

Day 5: Influence, Persuasion, and Conflict Management in Healthcare

• Models of Persuasion: Balancing push and pull strategies
• Understanding Conflict: Strategies for resolution in healthcare settings.
• Self-Perception vs. External Perception: Bridging the gap
• Talking Organisationally: Communicating effectively within the organisation
• Cross-Cultural Communication: Strategies for a diverse workplace
• Planning to Make a Difference: Implementing learned skills